HP 3-Year 24x7 4 Hour On-Site Hardware Support w Defective Media Retention for ProLiant DL320


More From: HP/Compaq
Item #: 9198754
Mfr. Part#: UH847E
Availability: On Order
Est. Ship: Call for Availability
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HP 3-Year 24x7 4 Hour On-Site Hardware Support w/ Defective Media Retention for ProLiant DL320 - UH847E

    This HP service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer.

    Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where avail.) to access covered products, or HP may use other means available to facilitate remote problem resolution. Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Response Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems.

    Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary. Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary. For technical hardware issues that cannot, in the HP judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them.

    This service is available 24 hours a day, 7 days a week (including HP holidays) w/ 4 Hour on-site hardware support and defective media retention.     

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    Price:
    $326.87
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