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IBM 5-Year 9x5 Next Business Day IOR ServicePac

More From: IBM

Item #: 9196855

Mfr. Part#: 51J9071

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

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IBM 5-Year 9x5 Next Business Day IOR ServicePac - 51J9071

This 5-Year IBM ServicePac offers 9x5 next business day Onsite Repair service. With this service plan, a service technician is scheduled to arrive at the customer's location for equipment repair within four hours after remote problem determination is completed. Parts and labor are included.

IBM performs hardware problem determination to the component level. For non-IBM components, the customer must provide the replacement part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and cost of the replacement part may also be included.

General
Coverage Period	5 year(s)
Response Time	Next Business Day
Response Type	Phone Support
Response Type	Onsite
Response Type	Repair
Service Hours	9x5 (Excludes Holidays)
Service Included	On-site
Service Included	Phone Support
Service Included	Parts and labor
Service Included	Repair
Service Included	Hardware support
Contents	Service Plan Documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	5 Years
Warranty - Parts	5 Years

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