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HP 1-year Post Warranty Standard Exchange Service for ScanJet 8200, 8250, 8270 & 8300

More From: HP/Compaq

Item #: 9173418

Mfr. Part#: UK512PE

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

Reviews

HP 1-year Post Warranty Standard Exchange Service for ScanJet 8200, 8250, 8270 + 8300 - UK512PE

HP Hardware Support Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped and on which customers may easily restore data from backup files, HP Hardware Support Exchange Service is a cost-efficient but still convenient alternative to onsite support. HP Hardware Support Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.

When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP.

If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects. The replaced product or part must be returned within the specified timeframe and becomes the property of HP. The replacement product or part is shipped via a carrier or courier to the Customer’s location free of freight charges. The Customer’s requested ship-to location must not require HP to ship the replacement product or part through international customs. HP will ship the replacement product in a container suitable for returning the defective product to HP.

Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement product’s shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).

General
Response Type	Replacement
Timeline for Purchase	During Base Warranty
Service Included	Materials
Service Included	Shipping
Service Included	Equipment exchange
Service Included	Technical support
Service Included	Phone Support
Service Included	Remote Support
Coverage Starts	After Base Warranty
Coverage Period	1 year(s)
Compatibility Notes	HP Scanjet 7450c Scanner HP Scanjet 8200 Digital Flatbed Scanner HP Scanjet 8250 Digital Flatbed Scanner HP Scanjet 8270 Document Flatbed Scanner HP Scanjet 8300 Professional Image Scanner HP Scanjet Duplex Automatic Document Feeder
Contents	Service Plan Documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	N/A
Warranty - Parts	N/A

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