HP 5-Year 9x5 Next Business Day Hardware Support for LaserJet P4515 - UJ518E
This HP service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs.
Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where avail.) to access covered products, or HP may use other means available to facilitate remote problem resolution.
Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Response Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems. Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary. Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.
For technical hardware issues that cannot, in the HP judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them.
This service is available from 8am-5pm on standard business days (excluding HP holidays) w/ next business day on-site hardware support.
HP 5-Year 9x5 Next Business Day Hardware Support for LaserJet P4515 - UJ518E
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General
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Service Plan Type
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Printers - Laser
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Service Included
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Phone Support
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Service Included
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Repair
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Service Included
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Parts and labor
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Service Included
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Hardware support
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Service Included
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On-site
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Service Included
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Remote Support
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Service Hours
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9x5 (Excludes Holidays)
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Response Type
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Repair
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Response Type
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Phone Support
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Response Type
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Onsite
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Response Time
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Next Business Day
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Coverage Period
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5 year(s)
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Compatibility Notes
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HP LaserJet P4515n Printer
HP LaserJet P4515tn Printer
HP LaserJet P4515x Printer
HP LaserJet P4515xm Printer
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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5 Years
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Warranty - Parts
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5 Years
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HP 5-Year 9x5 Next Business Day Hardware Support for LaserJet P4515 - UJ518E
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