IBM 3-Year 9x5 Next Business Day IOR ServicePac - 51J9052
This 3-Year IBM ServicePac offers 9x5 Next Business Day Onsite Repair service. With this service plan, a service technician is scheduled to arrive at the customer's location for equipment repair the next business day after remote problem determination is completed. Parts and labor are included.
IBM performs hardware problem determination to the component level. For non-IBM components, the customer must provide the replacement part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and cost of the replacement part may also be included.
IBM 3-Year 9x5 Next Business Day IOR ServicePac - 51J9052
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General
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Coverage Period
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3 year(s)
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Response Time
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Next Business Day
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Response Type
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Phone Support
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Response Type
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Onsite
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Response Type
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Repair
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Service Hours
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9x5 (Excludes Holidays)
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Service Included
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Phone Support
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Service Included
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Parts and labor
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Service Included
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On-site
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Service Included
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Hardware support
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Service Included
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Repair
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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IBM 3-Year 9x5 Next Business Day IOR ServicePac - 51J9052
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