HP 4-year 9x5 Next Business Day On-Site Hardware Support for MSA 30/20/50 - UD568E
This HP service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime.
Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where avail.) to access covered products, or HP may use other means available to facilitate remote problem resolution.
For technical hardware issues that cannot, in the HP judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them. HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Replacement parts are new or functionally equivalent to new in performance. Replaced parts become the property of HP.
The coverage window specifies the time during which the described services are delivered onsite or remotely. Onsite response time specifies the period of time that begins when the initial service request is received and logged with HP and ends when the HP authorized representative arrives at the Customer's site within the coverage window. Response times are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window.
This service is available from 8am-5pm on standard business days (excluding HP holidays) w/ next business day on-site hardware support.
HP 4-year 9x5 Next Business Day On-Site Hardware Support for MSA 30/20/50 - UD568E
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General
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Coverage Period
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4 year(s)
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Response Time
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Next Business Day
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Response Type
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Onsite
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Response Type
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Phone Support
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Response Type
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Repair
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Service Hours
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9x5 (Excludes Holidays)
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Service Included
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Parts and labor
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Service Included
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Repair
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Service Included
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Remote Support
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Service Included
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On-site
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Service Included
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Phone Support
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Service Plan Type
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Storage Array
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Compatibility Notes
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HP MSA 20 and 250GB Drive Bundle
HP MSA 20 and 500GB Drive Bundle
HP SmartBuy MSA20 with 1.5TB Enclosure
HP StorageWorks Modular Smart Array 50 Enclosure
HP StorageWorks Modular Smart Array30 MI Enclosure
HP StorageWorks MSA20 Starter Kit
HP StorageWorks MSA20 Storage Enclosure
HP StorageWorks MSA30 DB Enclosure
HP StorageWorks MSA30 SB Enclosure
HP StorageWorks MSA50 for GE Centricity 7.4 Array
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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4 Years
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Warranty - Parts
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4 Years
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HP 4-year 9x5 Next Business Day On-Site Hardware Support for MSA 30/20/50 - UD568E
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