HP 1-Year Post Warranty Next Business Day Hardware Support for LaserJet 9040/9050 MFP - U2020PE
Once Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where available) to access covered products, or HP may use other means available to facilitate remote problem resolution.
For technical hardware issues that cannot, in HP’s judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them. HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Replacement parts are new or functionally equivalent to new in performance. Replaced parts become the property of HP.
The coverage window specifies the time during which the described services are delivered onsite or remotely. Onsite response time specifies the period of time that begins when the initial service request is received and logged with HP and ends when the HP authorized representative arrives at the Customer’s site within the coverage window. Response times are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window. Response time options available for eligible products are specified in the service-level options table.
HP 1-Year Post Warranty Next Business Day Hardware Support for LaserJet 9040/9050 MFP - U2020PE
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General
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Coverage Period
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1 year(s)
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Coverage Starts
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After Base Warranty
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Response Time
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Next Business Day
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Response Type
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Onsite
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Response Type
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Phone Support
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Response Type
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Repair
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Service Plan Type
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Printers - Laser
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Timeline for Purchase
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During Base Warranty
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Service Included
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Parts and labor
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Service Included
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Repair
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Service Included
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Remote Support
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Service Included
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On-site
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Service Included
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Phone Support
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Service Included
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Hardware support
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Contents
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Service Plan Documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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1 Year
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Warranty - Parts
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1 Year
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HP 1-Year Post Warranty Next Business Day Hardware Support for LaserJet 9040/9050 MFP - U2020PE
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