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HP 3-Year 24x7 4 Hour On-Site Hardware Support for MSL 4048 Library

More From: HP/Compaq

Item #: 6929347

Mfr. Part#: UD835E

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

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HP 3-Year 24x7 4 Hour On-Site Hardware Support for MSL 4048 Library - UD835E

This 3-Year 4-Hour 24x7 Same Day Hardware Support HP CarePack provides support for the MSL4048. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate the problem and facilitate resolution.

For issues that cannot be resolved remotely, an authorized HP Services representative arrives onsite within 4 hours after the customer's call has been logged. Service is available around-the-clock every day, including all holidays. HP Services returns covered hardware to operational condition, repairing or replacing components or entire units as necessary.

Coverage includes all required parts and materials. Established escalation procedures enlist specialized expertise from HP and selected third-parties.

General
Service Hours	24x7
Response Time	4 Hours
Response Type	Onsite
Response Type	Phone Support
Response Type	Repair
Service Included	Repair
Service Included	Technical support
Service Included	Parts and labor
Service Included	Remote Support
Service Included	On-site
Service Included	Phone Support
Service Included	Hardware support
Service Plan Type	Drives & Storage Hardware
Coverage Period	3 year(s)
Compatibility Notes	HP StorageWorks MSL4048 1 LTO-4 Ultrium 1840 Fibre Channel Tape Library HP StorageWorks MSL4048 1 LTO-4 Ultrium 1840 Tape Library HP StorageWorks MSL4048 1 Ultrium 448 Drive Library HP StorageWorks MSL4048 1 Ultrium 920 Drive Tape Library HP StorageWorks MSL4048 1 Ultrium 960 4Gb FC Library HP StorageWorks MSL4048 1 Ultrium 960 Drive Library HP StorageWorks MSL4048 2 LTO-4 Ultrium 1760 SAS Tape Library HP StorageWorks MSL4048 2 LTO-4 Ultrium 1840 Fibre Channel Tape Library HP StorageWorks MSL4048 2 LTO-4 Ultrium 1840 Tape Library HP StorageWorks MSL4048 2 Ultrium 448 Drive Library HP StorageWorks MSL4048 2 Ultrium 920 Drive Tape Library HP StorageWorks MSL4048 2 Ultrium 960 4Gb FC Library HP StorageWorks MSL4048 2 Ultrium 960 Drive Library HP StorageWorks MSL4048 2-drive LTO-4 Ultrium 1760 SCSI Tape Library HP StorageWorks MSL4048 Ultrium 920 SAS Tape Library
Contents	Service plan documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	3 Years
Warranty - Parts	3 Years

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