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3-Year HP CarePack 9x5 Next Day Onsite Hardware Support for StorageWorks MSL5000 SDLT (Electronic)

More From: HP/Compaq

Item #: 5831364

Mfr. Part#: U2859E

Availability: On Order

Est. Ship: Call for Availability

Overview

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3-Year HP CarePack 9x5 Next Day Onsite Hardware Support for StorageWorks MSL5000 SDLT (Electronic) - U2859E

This 3-Year HP Care Pack can be added to the StorageWorks MSL5000 SDLT tape library. Coverage includes remote problem diagnosis and support - HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.

If the problem cannot be resolved remotely, HP will replace your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next-day delivery of replacement products is available for calls received before 2:00 p.m. local time. Your permanent replacement unit will be delivered by 10:30 a.m. the following business day in most areas within the continental United States. Service within 1 to 2 days is available in selected areas of Alaska and Hawaii. Remote telephone support is available 8:00 am-5:00 pm Monday through Friday, excluding holidays. Shipping charges - for both the returned and replacement products - are prepaid by HP.

General
Response Type	Onsite
Service Hours	9x5 (Excludes Holidays)
Service Plan Type	Enterprise Storage
Service Included	Remote monitoring
Service Included	Phone consulting
Service Included	Replacement
Service Included	Configuration
Service Included	Installation / training
Response Time	Next Business Day
Service Included	Shipping
Service Included	Express exchange
Coverage Period	3 year(s)
Contents	Service plan, documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	3 Years
Warranty - Parts	3 Years

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