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HP 1-Year Post Warranty 9x5 Next Business Day On-Site Hardware Support for StorageWorks MSA 1000

More From: HP/Compaq

Item #: 5399111

Mfr. Part#: UA740PE

Availability: On Order

Est. Ship: Call for Availability

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HP 1-Year Post Warranty 9x5 Next Business Day On-Site Hardware Support for StorageWorks MSA 1000 - UA740PE

HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs.

Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where available) to access covered products, or HP may use other means available to facilitate remote problem resolution.

Where necessary, onsite assistance will be provided by an authorized HP representative. Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Solution Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local HP field office at the next coverage window. HP retains the right to determine the final resolution of all reported problems. Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary. For technical hardware issues that cannot, in HP's judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them. Replacement products are new or functionally equivalent to new in performance. Replaced products become the property of HP.

In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP. HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Replacement parts are new or functionally equivalent to new in performance. Replaced parts become the property of HP.

This service is available from 8am-5pm on standard business day (excluding HP holidays) w/ next business day on-site hardware support.

General
Coverage Period	1 year(s)
Coverage Starts	After Base Warranty
Response Time	Next Business Day
Response Type	Onsite
Response Type	Phone Support
Response Type	Repair
Service Hours	9x5 (Excludes Holidays)
Service Included	Parts and labor
Service Included	Repair
Service Included	Remote Support
Service Included	On-site
Service Included	Phone Support
Service Included	Hardware support
Service Plan Type	Storage Array
Timeline for Purchase	During Base Warranty
Compatibility Notes	HP StorageWorks MSA1000 SAN Starter G2 Kit HP StorageWorks MSA1000 Small Business SAN G2 Kit HP StorageWorks MSA1000 with 256MB Cache MSA1000 SAN STARTER KIT ALL
Contents	Service Plan Documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	1 Year
Warranty - Parts	1 Year

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