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HP 3 Year Standard Exchange Hardware Service for ScanJet 7xxx N7xxx

More From: HP/Compaq

Item #: 8952102

Mfr. Part#: UK002E

Availability: On Order

Est. Ship: Call for Availability

Overview

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HP 3 Year Standard Exchange Hardware Service for ScanJet 7xxx N7xxx - UK002E

HP Hardware Support Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped and on which customers may easily restore data from backup files, HP Hardware Support Exchange Service is a cost-efficient but still convenient alternative to onsite support.

HP Hardware Support Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.

When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP.

If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects. HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement product’s shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs.

At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location). The coverage window specifies the time during which the described services are delivered. Service is available between 8:00 a.m. and 5:00 p.m. local time, HP standard business days, excluding HP holidays. As part of this service, HP provides access to certain commercially available electronic and Web-based tools.

General
Coverage Period	3 year(s)
Response Type	Replacement
Service Hours	9x5 (Excludes Holidays)
Service Included	Electronic support
Service Included	Shipping
Service Included	Hardware replacement
Service Included	Technical support
Service Included	Phone Support
Service Included	Remote Support
Service Plan Type	Printers - Laser
Compatibility Notes	HP Scanjet 7650 Document Flatbed Scanner HP Scanjet 7650n Networked Document Flatbed Scanner HP Scanjet N7710 Document Sheet-feed Scanner
Contents	Service plan documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	3 Years
Warranty - Parts	3 Years

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