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IBM 5-Year 9x5 4 Hour IOR ServicePac

More From: IBM

Item #: 8935978

Mfr. Part#: 51J9680

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

Reviews

IBM 5-Year 9x5 4 Hour IOR ServicePac - 51J9680

With this IBM ServicePac a service technician is sheduled to arrive at your location within 4 business hours after remote problem determination is completed. If after 1:00 PM it is determined that on-site service is required, you can expect the service technician to arrive the morning of the following business day. For non-critical service requests, a service technician will arrive by the end of the following business day.

Once IBM has determined that there is a problem a service technician will come to your location for equipment repairs.

This service is available from 8am-5pm on standard business days (excluding IBM holidays) w/ 4 hour on-site repair service.

General
Response Time	4 Hours
Service Hours	9x5 (Excludes Holidays)
Service Included	Remote Support
Service Included	Repair
Response Type	Repair
Coverage Period	5 year(s)
Service Included	On-site
Response Type	Onsite
Contents	Service plan documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	5 Years
Warranty - Parts	5 Years

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