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HP 3 Year 24x7 6 Hour Hardware Support w DMR for BL2xxc

More From: HP/Compaq

Item #: 8917024

Mfr. Part#: UK055E

Availability: On Order

Est. Ship: Call for Availability

Overview

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HP 3 Year 24x7 6 Hour Hardware Support w/ DMR for BL2xxc - UK055E

When the Customer experiences a system problem and reports it to the HP Response Center via a designated HP support telephone number, the Customer is connected to an HP-certified resolution engineer. The engineer first attempts to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, an HP engineer may initiate and perform remote diagnostics to facilitate remote problem resolution.

For technical hardware issues that cannot, in HP's judgment, be quickly resolved remotely, an HP customer support engineer is quickly engaged and, if necessary, sent to the Customer's site to provide onsite technical support on covered hardware products to return them to operating condition. . For critical problems with covered hardware that cannot be quickly resolved remotely, HP will use commercially reasonable efforts to return the covered hardware to operating condition within 6 hours of the initial service request to the HP Response Center. Call-to-repair time refers to the period of time that begins when the initial service request is logged at the HP Response Center and ends with HP's determination that the hardware is repaired. HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Replacement parts are new or equivalent to new in performance. Replaced parts become the property of HP.

To support HP call-to-repair time commitments, an inventory of critical replacement parts is maintained for call-to-repair Customers. This inventory is stored at an HP designated facility. These parts are managed to allow for increased inventory availability and are accessible to HP support engineers responding to an eligible service request.

This service is available 24 hours a day, 7 days a week (including HP holidays) w/ 6 hour on-site hardware support and defective media retention. HP makes no committment to repair time in the first thirty days or until assessment is done.

General
Response Time	6 Hours
Response Type	Onsite
Response Type	Phone Support
Response Type	Repair / Replace
Service Hours	24x7
Service Included	Parts and labor
Service Included	Replacement
Service Included	Repair
Service Included	Phone Support
Service Included	Remote monitoring
Service Included	Remote Support
Service Included	On-site
Service Included	Hardware support
Service Plan Type	Servers
Coverage Period	3 year(s)
Compatibility Notes	HP ProLiant BL260c G5 445 1.86GHz Single Core 1GB Blade Server HP ProLiant BL260c G5 Configure-to-order Blade HP ProLiant BL260c G5 E5205 1.86GHz Dual Core 1GB Blade Server HP ProLiant BL260c G5 E5405 2.0GHz Quad Core 1GB Blade Server HP ProLiant BL260c G5 E5420 2.5GHz Quad Core 2GB Blade Server HP ProLiant BL260c G5 E5430 2.66GHz Quad Core 2GB Blade Server HP ProLiant BL260c G5 E6405 2.13GHz Dual Core 2GB Blade Server HP ProLiant BL260c G5 L5240 3.0GHz Dual Core 2GB Blade Server HP ProLiant BL260c G5 L5420 2.5GHz Quad Core 2GB Blade Server HP ProLiant BL260c G5 Special Blade Server HP ProLiant BL260c G5 X3323 2.5GHz Quad Core 2GB Blade Server
Contents	Service plan documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	3 Years
Warranty - Parts	3 Years

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