1 Year Guardian 8x5 Next Business Day Support - 3CS-GAR5N-10X
3Com Guardian Service is a complete support solution for businesses that need on-site assistance. Guardian Service ensures that an engineer is available to provide prompt hardware replacement on-site when needed.
Guardian customers also have easy access to telephone technical support, as well as to software upgrades.
When required, a 3Com service engineer or trained representative will provide on-site hardware replacement within the committed time frame.
The Service supports response by qualified technical support engineers to an unlimited number of incidents so that issues are resolved quickly and efficiently. Coverage options include business hours five days a week. Customers provide remote access to 3Com engineers to expedite problem resolution.
Using an assigned password, the Service enables downloading the latest software upgrades from the 3Com website. Software release upgrades that can be ordered separately are not included in the Service. For 3Com voice products, the service does include minor releases that have a separate part number, but not major voice software releases.
Guardian Service simplifies budgeting for network maintenance by providing a complete support service for one predictable annual fee. Multi-year Guardian Service contracts are also offered.
1 Year Guardian 8x5 Next Business Day Support - 3CS-GAR5N-10X
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General
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Coverage Period
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1 year(s)
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Response Time
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Next Business Day
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Response Type
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Phone Support
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Response Type
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Repair / Replace
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Response Type
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Onsite
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Service Hours
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8x5
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Service Included
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Hardware replacement
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Service Included
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Parts and labor
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Service Included
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On-site
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Service Included
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Phone Support
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Service Included
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Software upgrades
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Contents
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Service plan documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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1 Year
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Warranty - Parts
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1 Year
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1 Year Guardian 8x5 Next Business Day Support - 3CS-GAR5N-10X
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