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3 Year 9x5 Next Business Day On-site Bronze Level Support

More From: Overland Storage

Item #: 8651449

Mfr. Part#: EWBRNZ3U-R95-3

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

Reviews

3 Year 9x5 Next Business Day On-site Bronze Level Support - EWBRNZ3U-R95-3

When your system availability is important but not necessarily business critical our Bronze level support offering ensures that your storage solution is back in operation usually on the next business day. Owners of Overland Storage products under Bronze level support can access our Technical support team Monday through Friday
9am to 5pm excluding recognized public and company holidays. Once we have diagnosed your problem as
one that requires hardware support one of our trained field engineers will be dispatched to your site for arrival the next business day. This basic support provides technical response based upon engineer availability and call volumes, in most instances technical access will be obtained same business day. In most cases this means that your storage systems will be back in operating mode within 1 to 2 business days. If your operations require higher availability than the Bronze level support program provides you should consider upgrading to one of our same day On-Site hardware maintenance programs. Our Silver or Gold support plans assure that an engineer is at your
location the same day we determine that a hardware repair is required.

This service includes 24 hour access to web support tools, telephone technical support access during normal business hours and next business day response for on-site hardware repairs.

General
Response Type	Phone Support
Service Included	Hardware support
Response Time	Next Business Day
Coverage Starts	After Base Warranty
Service Included	Repair
Service Included	On-site
Coverage Period	3 year(s)
Timeline for Purchase	During Base Warranty
Service Included	Web support
Service Included	Parts and labor
Response Type	Onsite
Service Hours	8x5
Service Included	Phone Support
Service Plan Type	Storage Array
Contents	Service plan agreement documentation
Returns Policy	Due to manufacturer restrictions, all sales on this item are final.
Warranty - Labor	3 Years
Warranty - Parts	3 Years

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