1 Year 9x5 Next Business Day Bronze Support Program - EWBRNZ1U-AV4
When your system availability is important but not necessarily business critical our Bronze level support offering ensures that your storage solution is back in operation usually on the next business day. Owners of Overland Storage products under Bronze level support can access our Technical support team Monday through Friday
9am to 5pm excluding recognized public and company holidays. Once we have diagnosed your problem as
one that requires hardware support one of our trained field engineers will be dispatched to your site for arrival the next business day. This basic support provides technical response based upon engineer availability and call volumes, in most instances technical access will be obtained same business day. In most cases this means that your storage systems will be back in operating mode within 1 to 2 business days. If your operations require higher availability than the Bronze level support program provides you should consider upgrading to one of our same day On-Site hardware maintenance programs.
This service is available from 8am-5pm on standard business days w/ next business day on-site support.
1 Year 9x5 Next Business Day Bronze Support Program - EWBRNZ1U-AV4
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General
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Coverage Period
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1 year(s)
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Coverage Starts
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Day One
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Response Time
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Next Business Day
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Response Type
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Onsite
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Response Type
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Phone Support
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Service Hours
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9x5 (Excludes Holidays)
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Service Plan Type
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Drives & Storage Hardware
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Timeline for Purchase
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Time of Hardware Purchase
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Service Included
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Parts and labor
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Service Included
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Repair
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Service Included
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On-site
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Service Included
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Phone Support
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Service Included
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Web support
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Service Included
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Upgrade
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Contents
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service plan documentation
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Returns Policy
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Due to manufacturer restrictions, all sales on this item are final.
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Warranty - Labor
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1 Year
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Warranty - Parts
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1 Year
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1 Year 9x5 Next Business Day Bronze Support Program - EWBRNZ1U-AV4
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