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HP 1-Year Post Warranty 24x7 4 Hour Hardware Support for ProLiant DL385 G1

More From: HP/Compaq

Item #: 8719221

Mfr. Part#: UH614PE

Availability: On Order

Est. Ship: Call for Availability

Overview

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HP 1-Year Post Warranty 24x7 4 Hour Hardware Support for ProLiant DL385 G1 - UH614PE

Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where avail.) to access covered products, or HP may use other means available to facilitate remote problem resolution.

For technical hardware issues that cannot, in the HP judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them. HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Replacement parts are new or functionally equivalent to new in performance. Replaced parts become the property of HP.

The coverage window specifies the time during which the described services are delivered onsite or remotely. Onsite response time specifies the period of time that begins when the initial service request is received and logged with HP and ends when the HP authorized representative arrives at the Customer's site within the coverage window. Response times are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window.

This service is available 24 hours a day, 7 days a week (including HP holidays) w/ 4 hour on-site hardware support.

General
Coverage Starts	After Base Warranty
Response Time	4 Hours
Response Type	Onsite
Response Type	Phone Support
Response Type	Repair
Service Hours	24x7
Service Included	Hardware support
Service Included	On-site
Service Included	Parts and labor
Service Included	Phone Support
Service Included	Remote Support
Service Included	Repair
Service Plan Type	Servers
Timeline for Purchase	During Base Warranty
Coverage Period	1 year(s)
Compatibility Notes	HP ProLiant DL385 254 2.8GHz Single Core 1GB Rack Server HP ProLiant DL385 265 1.8GHz Dual Core 1GB SAS Rack Server HP ProLiant DL385 265 1.8GHz Dual Core 1GB SCSI Rack Server HP ProLiant DL385 270 2.0GHz Dual Core 1GB SCSI Rack Server HP ProLiant DL385 275 2.2GHz Dual Core 1GB SAS Rack Server HP ProLiant DL385 275 2.2GHz Dual Core 1GB SCSI Rack Server HP ProLiant DL385 280 2.4GHz Dual Core 1GB SCSI Rack Server HP ProLiant DL385 285 2.6GHz Dual Core 1GB SAS Rack Server HP ProLiant DL385 285 2.6GHz Dual Core 1GB SCSI Rack Server HP ProLiant DL385 O2.4GHz-1MB 1GB Rack Server HP ProLiant DL385 O2.6GHz-1MB 1GB Rack Server HP ProLiant DL385 Special Rack Server HP ProLiant DL585 Special Rack Server
Contents	Service Plan Documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	1 Year
Warranty - Parts	1 Year

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