HP 3-Year 9x5 4 Hour On-Site Hardware Support for LaserJet P4515 - UJ519E
Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where avail.) to access covered products, or HP may use other means available to facilitate remote problem resolution.
For technical hardware issues that cannot, in the HP judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Replacement parts are new or functionally equivalent to new in performance. Replaced parts become the property of HP. The coverage window specifies the time during which the described services are delivered onsite or remotely. Onsite response time specifies the period of time that begins when the initial service request is received and logged with HP and ends when the HP authorized representative arrives at the Customer's site within the coverage window.
This service is available from 8am-5pm on standard business days (excluding HP holidays) w/ 4 hour on-site hardware support.
HP 3-Year 9x5 4 Hour On-Site Hardware Support for LaserJet P4515 - UJ519E
|
General
|
|
|
Coverage Period
|
3 year(s)
|
|
Response Time
|
4 Hours
|
|
Response Type
|
Onsite
|
|
Response Type
|
Phone Support
|
|
Response Type
|
Repair / Replace
|
|
Service Hours
|
9x5 (Excludes Holidays)
|
|
Service Included
|
On-site
|
|
Service Plan Type
|
Printers - Laser
|
|
Service Included
|
Parts and labor
|
|
Service Included
|
Repair
|
|
Service Included
|
Replacement
|
|
Service Included
|
Remote monitoring
|
|
Service Included
|
Remote Support
|
|
Service Included
|
Phone Support
|
|
Compatibility Notes
|
HP LaserJet P4515n Printer
HP LaserJet P4515tn Printer
HP LaserJet P4515x Printer
HP LaserJet P4515xm Printer
|
|
Contents
|
Service Plan Documentation
|
|
Returns Policy
|
This product is subject to our return policy. Please see our complete return policy for details.
|
|
Warranty - Labor
|
3 Years
|
|
Warranty - Parts
|
3 Years
|
HP 3-Year 9x5 4 Hour On-Site Hardware Support for LaserJet P4515 - UJ519E
http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=8716345#BVSecondaryCustomerRatings