HP 3 Year 24x7 4 Hour Hardware Support w/ DMR for MSA 2000 Array - UJ678E
Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where avail.) to access covered products, or HP may use other means available to facilitate remote problem resolution. For technical hardware issues that cannot, in the HP judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition.
HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Replacement parts are new or functionally equivalent to new in performance. Replaced parts become the property of HP. The coverage window specifies the time during which the described services are delivered onsite or remotely. Onsite response time specifies the period of time that begins when the initial service request is received and logged with HP and ends when the HP authorized representative arrives at the Customer's site within the coverage window. Response times are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window.
This service is available 24 hours a day, 7 days a week (including HP holidays) w/ 4 hour on-site hardware support and defective media retention.
HP 3 Year 24x7 4 Hour Hardware Support w/ DMR for MSA 2000 Array - UJ678E
|
General
|
|
|
Coverage Period
|
3 year(s)
|
|
Response Type
|
Onsite
|
|
Service Included
|
Parts and labor
|
|
Coverage Starts
|
Day One
|
|
Response Type
|
Repair / Replace
|
|
Service Included
|
Replacement
|
|
Service Plan Type
|
Storage Array
|
|
Service Included
|
Remote Support
|
|
Response Time
|
4 Hours
|
|
Service Hours
|
24x7
|
|
Response Type
|
Phone Support
|
|
Service Included
|
Remote monitoring
|
|
Service Included
|
Repair
|
|
Service Included
|
On-site
|
|
Timeline for Purchase
|
Time of Hardware Purchase
|
|
Service Included
|
Phone Support
|
|
Contents
|
Service plan agreement documentation
|
|
Returns Policy
|
This product is subject to our return policy. Please see our complete return policy for details.
|
|
Warranty - Labor
|
3 Years
|
|
Warranty - Parts
|
3 Years
|
HP 3 Year 24x7 4 Hour Hardware Support w/ DMR for MSA 2000 Array - UJ678E
http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=8706913#BVSecondaryCustomerRatings