HP 5 Year 24x7 4 Hour Hardware Support for StorageWorks MSA 1000

This 5 Year 24x7 hardware support service provides Same Business Day On-site Service. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials. Service is available 24 hours a day, 7 days a week within 4 hours of a problem being logged.