3-Year HP CarePack 9x5 Next Business Day Hardware Support for Desktops Only - U4853E
This 3-Year HP Care Pack provides 9x5 Next Business Day support for desktops. It allows customers to increase their equipment availability and productivity with high-quality onsite and remote support. Customers should choose Next Business Day Hardware Support to extend their hardware warranty coverage for key systems and devices, obtain easy-to-buy, easy-to-use onsite services, improve hardware performance and uptime, increase the return on their HP and multivendor hardware investments and enjoy consistent service coverage across geographically dispersed sites.
With this service, HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials. With standard business hours, standard business days, service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays. Established escalation procedures enlist specialized expertise from HP and selected third-parties.
3-Year HP CarePack 9x5 Next Business Day Hardware Support for Desktops Only - U4853E
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General
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Service Plan Type
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Desktops
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Service Hours
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9x5 (Excludes Holidays)
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Coverage Starts
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After Base Warranty
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Response Time
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Next Business Day
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Response Type
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Onsite
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Response Type
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Phone Support
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Response Type
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Repair / Replace
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Service Included
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Remote monitoring
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Service Included
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Repair
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Service Included
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Replacement
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Service Included
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Parts and labor
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Service Included
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Remote Support
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Service Included
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On-site
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Service Included
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Hardware support
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Coverage Period
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3 year(s)
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Compatibility Notes
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Compaq Evo D310 Microtower Compaq Evo D310v Microtower HP Compaq d220 Microtower Desktop PC HP Compaq d228 Microtower Desktop PC HP Compaq d240 Microtower Desktop PC HP Compaq d330 Desktop PC HP Compaq d530 Small Form Factor Desktop PC HP Compaq dc5800 Microtower PC HP Compaq dc5800 Small Form Factor PC HP Compaq dc7700 Convertible Minitower PC HP Compaq dc7700 Small Form Factor PC HP Compaq dc7800 Small Form Factor PC HP Compaq dx2000 Microtower PC HP Compaq dx2060 Microtower PC HP Compaq dx2180 Microtower PC HP Compaq dx2200 Microtower PC HP Compaq dx2250 Microtower PC HP Compaq dx2255 Microtower PC HP Compaq dx2300 Microtower PC HP Compaq dx2400 Microtower PC HP Compaq dx2450 Microtower PC HP Compaq dx2700 Microtower PC HP Compaq dx2700 Small Form Factor PC HP Compaq dx7200 Microtower PC HP Compaq dx7300 Microtower PC HP Compaq dx7300 Slim Tower PC HP Compaq dx7400 Small Form Factor PC HP dx2030 Microtower PC
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Contents
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Service Plan documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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3-Year HP CarePack 9x5 Next Business Day Hardware Support for Desktops Only - U4853E
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