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1-Year Guardian 24x7 4-Hour Service - Category 29

More From: 3Com

Item #: 8703456

Mfr. Part#: 3CS-GAR74-29

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

Reviews

1-Year Guardian 24x7 4-Hour Service - Category 29 - 3CS-GAR74-29

This 1-Year Guardian Service contract provides enterprises with what they need to keep their networks running at maximum efficiency. Guardian Service provides comprehensive onsite support, including advance hardware replacement with a 4-hour response time, 24x7x4 telephone technical support and software upgrades.

When a technical problem proves too tough for a service engineer to solve directly, 3Com's Technical Resources Escalation Plan swings into immediate action. Using a team approach, 3Com's escalation process deploys highly trained experts, remote diagnostic and a replication laboratory to address and solve the problem. At the outset, 3Com Global Services assigns the problem a severity level according to its potential for hindering network operations and disrupting the business. Then, a technical support product specialist works on isolating the fault, perhaps replacing it in the lab, and recommends a solution or workaround.

If the problem needs further attention, a team of engineers drives the issue to closure. The team provides the mix of perspectives and strengths required to solve problems that involve multiple devices or technologies. To ensure accountability and continuity, a single technical support engineer follows the case from initiation to resolution.

General
Service Included	Hardware replacement
Service Included	On-site
Service Included	Phone consulting
Service Included	Software upgrades
Service Included	Technical support
Service Included	Web support
Service Plan Type	Enterprise Networking
Service Hours	24x7
Response Type	Repair / Replace
Response Type	Phone Support
Response Type	Onsite
Response Time	4 Hours
Coverage Period	1 year(s)
Contents	Service plan documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	1 Year
Warranty - Parts	1 Year

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