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3-Year HP CarePack 24x7 Software Technical Support for VMWare ESX Start 2p

More From: HP/Compaq

Item #: 8550859

Mfr. Part#: UE831E

Availability: On Order

Est. Ship: Call for Availability

Overview

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3-Year HP CarePack 24x7 Software Technical Support for VMWare ESX Start 2p - UE831E

This 3-Year HP CarePack provides 24x7 Software Technical Support.

Connect with HP Response Center engineers via telephone, electronic communication or Fax for assistance in resolving software implementation or operations problems. Service is available around the clock every day, including all holidays. HP Services provides corrective support to resolve identifiable and reproducible software product problems and to help you identify problems that are difficult to reproduce. You can also receive assistance in trouble-shooting problems and setting configuration parameters.

HP provides information on the latest product features and known problems and solutions, plus operational advice and assistance. Established escalation procedures enlist specialized expertise from HP and selected third-parties. Advisory support is available for help with installation and updating of standalone applications or products installed in a network environment.

Complete HP and selected third-party software product and documentation updates are available to your system manager. You receive a license to use and copy software product updates for all systems covered by the original software license. In addition, you can access HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature and more.

General
Coverage Period	3 year(s)
Response Time	Same Day
Response Type	Phone Support
Service Hours	24x7
Service Included	Update
Service Included	Trouble-shooting
Service Included	Software Update
Service Included	Software maintenance
Service Included	Installation / training
Service Included	Fax consulting
Service Included	E-mail consulting
Service Included	Configuration
Service Included	Technical support
Service Plan Type	Network Software
Contents	Service documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	3 Years
Warranty - Parts	3 Years

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