3-Year Express Exchange Service for 900 - 973-190-12
This service contract provides Express Exchange Service for your covered equipment.
In addition to Booktrout's Standard Terms and Conditions, this Express Exchange Service shall be available only for those specific cards identified in a fully executed enrollment form. Claims under the Express Exchange Service shall be honored only for returns of cards that are covered by Booktrout's Limited Warranty - all terms and conditions of the Limited Warranty shall apply. The product must be identified by Booktrout Tech Support, in its sole opinion, as defective by 3:00 p.m. EST (Eastern Standard Time - United States) or by 4:00 p.m. central European time for customers in the European Union.
The customer must report the problem during Booktrout business hours, excluding Saturdays, Sundays and local Booktrout company holidays. Booktrout will make best efforts to ship the replacement card for delivery the next day for customers in North America or the European Union. Booktrout will deliver a replacement card to the carrier on the same day as the report is made and specify delivery on the next business day. Delivery outside North America and European Union will be made on a best effort basis. Booktrout shall not be responsible for any delay occurring after delivery to the carrier. Replacement cards will provide equivalent or greater functionality and will be in new or reburbished to like-new condition.
The remaining term of the Express Exchange contract and the Booktrout standard warranty, if any, will be transferred to the serial number of the replacement card. Booktrout will pay outbound freight charges to ship the replacement card to the customer. The customer shall be responsible for inbound freight charges to shop the defective card back to Booktrout's designated repair location - the defective card must be received by Booktrout within fifteen business days after receipt of the replacement card.
Customer's accounts payable balance due to Booktrout must be current for the contract to be active. Booktrout shall not be responsible or liable to customer for any damages, however characterized, which equate to lost profits, lost savings, loss of use, loss of business opportunities, or are punitive, incidental, special, indirect, or consequential in nature, or which otherwise arise out of the use of, or inability to use, any Express Exchange service(s), even if Booktrout was advised of the possibility of such damage. In the event that Booktrout fails to deliver the replacement card to the carrier as set forth in these Terms and Conditions, Customer may terminate the remaining Express Exchange Service and seek a refund of a prorated portion of the amount paid for Express Exchange Service for the card that is the subject of the specific claim, based upon the percentage of time remaining on the contract. This shall be the Customer's sole remedy.
Express Exchange Service is non-cancelable and payments received are non-refundable, except as set forth herein. Express Exchange Service commences on the date Booktrout invoices Customer for Express Exchange Service. Only cards sold through Booktrout authorized partners will be eligible for Express Exchange Service. Express Exchange Service can only be purchased on properly working cards. Booktrout may deny a Purchase Order or cancel service on an existing card for Express Exchange Service should Booktrout determine misuse of the Service is occurring. The laws of the Commonwealth of Massachusetts shall govern the Customer's participation in the Booktrout Express Exchange Service.
3-Year Express Exchange Service for 900 - 973-190-12
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General
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Coverage Period
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3 year(s)
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Service Included
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Replacement
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Service Hours
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9x5 (Excludes Holidays)
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Response Time
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Next Business Day
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Response Type
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Advanced Exchange
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Service Plan Type
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Enterprise Networking
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Service Included
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Express exchange
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Service Included
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Technical support
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Contents
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Service documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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3-Year Express Exchange Service for 900 - 973-190-12
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