Print page E-mail page

3-Year HP eCarePack 4-Hour 9x5 Same Business Day Hardware Support for Desktops

More From: HP/Compaq

Item #: 6908845

Mfr. Part#: U4864E

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

Reviews

3-Year HP eCarePack 4-Hour 9x5 Same Business Day Hardware Support for Desktops - U4864E

This 3-Year HP CarePack provides Same Business Day On-site Service for your covered desktop. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

Coverage includes standard business hours, standard business days. Service is available 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding holidays. Established escalation procedures enlist specialized expertise from HP and selected third-parties.

General
Service Plan Type	Desktops
Response Type	Onsite
Service Hours	9x5 (Excludes Holidays)
Coverage Period	3 year(s)
Service Included	Replacement
Response Time	4 Hours
Service Included	Web support
Service Included	Repair
Service Included	Remote monitoring
Service Included	Technical support
Service Included	E-mail consulting
Contents	Service plan, documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	3 Years
Warranty - Parts	3 Years

Related to Compaq Service Paqs/service 3-Year HP eCarePack 4-Hour 9x5 Same Business Day Hardware Support for Desktops - U4864E

Compaq Service Paqs/service 3-Year HP eCarePack 4-Hour 24x7 Same Day Hardware Support for HP dc7100 - H4483E

This 3-year 4-Hour 24x7 Same Day Hardware Support HP Care Pack can be added to the HP dc7100. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate the problem and facilitate resolution.For issues that cannot be resolved remotely, an authorized HP Services representative arrives onsite within 4 hours after the customer's call...

Compaq Service Paqs/service 3-Year HP eCarePack 4-Hour 13x5 Same Business Day Hardware Support for HP BladeSystem - UD187E

This 3-Year HP Care Pack Same Business Day On-site Service provides support for your HP BladeSystem. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call...

Compaq Service Paqs/service 3-Year HP eCarePack 4-Hour 13x5 Same Day Hardware Support for ProLiant DL380 - U4560E

This 3-Year HP CarePack provides Same Business Day On-site Service. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time...

Compaq Service Paqs/service 3-Year HP eCarePack 4-Hour 24x7 Same Day Hardware Support for ProLiant DL380 - U4545E

This 3-Year 4-Hour 24x7 Same Day Hardware Support HP Care Pack provides service for the HP ProLiant DL380. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate the problem and facilitate resolution.For issues that cannot be resolved remotely, an authorized HP Services representative arrives on-site within 4 hours after the customer's call...

Hewlett Packard Networking-service 3-Year HP eCarePack 4-Hour 24x7 Same Day Hardware Support for ProLiant DL320 - UF187E

This 3-Year HP CarePack provides 4-Hour 24x7 Same Day Hardware Support. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate the problem and facilitate resolution.For issues that cannot be resolved remotely, an authorized HP Services representative arrives onsite within 4 hours after the customer's call has been logged. Service is available around-the-clock...