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CCM 6.0 Nodal Base System

More From: Nortel Networks

Item #: 8071217

Mfr. Part#: NT9S20AA

Availability: On Order

Est. Ship: Call for Availability

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CCM 6.0 Nodal Base System - NT9S20AA

Warranty: N/A

Contact Center - Manager (CCM) is the core functionality of any Contact Center 6.0 deployment. It is composed of two parts, first is the Contact Center - Manager Server (CCMS) and second is the Contact Center - Manager Administration (CCMA).

The Contact Center - Manager Server (CCMS) provides skill-based routing, call treatment flexibility, real time displays, historical reporting, and comprehensive management - empowering contact center managers with the tools and agility to deliver unique and unprecedented care to their customers.

Skill-based routing is the process of matching contacts to the most qualified agent in the shortest possible time. The most qualified agent is the agent with the appropriate skill set or unique abilities for handling the type of call or contact. Rules for routing and contact treatment (what happens while the customer is queued for a response) can be simple or complex. A powerful scripting language is used to capture those rules for use with each customer contact.

This package includes: Contact Center 6.0 Software DVD, Contact Center 6.0 License Information Sheet, and Sybase Database RTU.

Contents	Software
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	N/A
Warranty - Parts	N/A

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