1-Year Onsite Service Best Endeavor Response Time for Silicon Series External Battery - WXBTONSITE-BT-20
This service provides 1-year onsite service on APC hardware only. An APC Authorized Engineer will arrive onsite to diagnose or repair APC hardware. Determining the necessity of a service visit is the sole responsibility of APC. If APC determines that a service visit is not required to diagnose or repair the equipment in question, there will be no dispatch of an APC FSE to the customer facility. Parts, labor and travel are all included. The response time to onsite service calls is Best Endeavor. APC will put forth best efforts to resolve customer issues in a reasonable amount of time, allowing that 4 Hour, Next Day, and Next Business Day entitlements take precedence over Best Endeavor.
"Best Endeavor Onsite Service" does not mean or imply that APC will repair or replace the effected system within a specified time of a customer call to technical support reporting a problem or error. Nor does it mean or imply that parts to repair the affected system will be delivered within the Onsite service time frame. In order to expedite repair on affected systems, it is highly recommended that you purchase a Spare Parts Kit to remain on location with the specified unit; this increases the likelihood that necessary parts are immediately available to the APC authorized engineer assigned to repair the system. Any equipment bearing serial numbers other than those listed on the certificate issued for this entitlement are not covered under an onsite service entitlement and will not be offered services as listed above. Should service be required on any equipment bearing serial numbers other than those listed on the entitlement certificate, service will be available on at time and materials basis at the rate available on that day. The Onsite Service contract must be purchased before the expiration of the standard factory warranty. In order to renew an onsite service entitlement, the customer must purchase and cause to be performed a minimum of 1 Preventative Maintenance visit per year.
1-Year Onsite Service Best Endeavor Response Time for Silicon Series External Battery - WXBTONSITE-BT-20
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General
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Coverage Period
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1 year(s)
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Coverage Starts
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After Base Warranty
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Response Time
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Best Effort
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Response Type
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Onsite
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Service Included
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Technical support
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Service Included
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Replacement
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Service Included
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Labor
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Service Included
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Travel
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Service Included
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Repair
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Service Included
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Parts
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Service Plan Type
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Enterprise Networking
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Timeline for Purchase
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During Base Warranty
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Contents
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Service documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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1-Year Onsite Service Best Endeavor Response Time for Silicon Series External Battery - WXBTONSITE-BT-20
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