ExtremeWorks Extended Warranty for Summit 400 48T - 97001-400-48T
With this ExtremeWorks Extended Warranty, you can confidently achieve your business goals while Extreme Networks ensures your network integrity. Coverage includes 24x7x365 Technical Assistance Center (TAC) support, 24x7x365 eSupport and Return and Replace service. This plan offers worldwide availability.
Extreme Networks provides global coverage available year-round, 24 hours a day, seven days a week. TAC offices are located in Santa Clara, California U.S.A.; Utrecht, The Netherlands; and Tokyo, Japan. Extreme’s multilingual TAC team provides personalized assistance via phone, web or email to quickly resolve any networking questions or issues. You determine the priority of a reported problem.
With eSupport, the password-protected ExtremeWorks web site provides up-to-date information and technical documentation that enables you to quickly research issues and find answers to your questions. Available year-round 24 hours a day, seven days a week, this service component provides instant access to troubleshooting assistance and information in the TAC knowledge database, online documentation, software release updates, case logging and status updates, network topology and device configuration storage, as well as RMA requests and status updates.
With Return and Replace service, customers can return failed equipment for replacements. Replacements will arrive within 10 business days after Extreme received failed equipment.
ExtremeWorks Extended Warranty for Summit 400 48T - 97001-400-48T
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General
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Service Plan Type
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Enterprise Networking
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Service Included
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Knowledge base access
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Service Included
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Return
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Service Included
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Hardware replacement
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Service Included
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Phone consulting
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Service Included
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E-mail consulting
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Service Included
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Web support
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Service Included
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Technical support
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Service Included
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Parts
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Contents
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Service documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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ExtremeWorks Extended Warranty for Summit 400 48T - 97001-400-48T
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