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2-Year IBM ServicePac IOR 9x5 Next Business Day Onsite Repair Maintenance Agreement for Printers

More From: IBM

Item #: 7162088

Mfr. Part#: 41E8920

Availability: On Order

Est. Ship: Call for Availability

Overview

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2-Year IBM ServicePac IOR 9x5 Next Business Day Onsite Repair Maintenance Agreement for Printers - 41E8920

This 2-Year IBM ServicePac offers 9x5 Next Business Day On-site Repair service. With this service plan, a service technician is scheduled to arrive at the customer's location for equipment repair within the next business day after remote problem determination is completed. IBM provides service from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday through Friday excluding IBM holidays. Parts and labor are included.

IBM performs hardware problem determination to the component level. For non-IBM components, the customer must provide the replacement part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and cost of the replacement part may also be included.

The service period begins with the product warranty, and includes the original limited product warranty period. This service must be purchased with the product or at any time during the original product warranty period - the service cannot be prorated, refunded or transferred. This ServicePac must be activated after purchase in order to use the service.

General
Response Type	Onsite
Response Type	Repair / Replace
Service Plan Type	Printers - Ink-jet & Other
Service Hours	9x5 (Excludes Holidays)
Coverage Starts	Day One
Service Included	Parts
Timeline for Purchase	Time of Hardware Purchase
Service Included	Remote monitoring
Response Time	Next Business Day
Service Included	Repair
Timeline for Purchase	During Base Warranty
Service Included	Labor
Coverage Period	2 year(s)
Contents	Service plan documentation
Warranty - Labor	2 Years
Warranty - Parts	2 Years

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