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3-Year HP eCarePack SmartBuy 4-Hour 24x7 Same Day Hardware Support for LTO ExTape

More From: HP/Compaq

Item #: 7389979

Mfr. Part#: UE912E

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

Reviews

3-Year HP eCarePack SmartBuy 4-Hour 24x7 Same Day Hardware Support for LTO ExTape - UE912E

This 3-Year HP CarePack provides 4-Hour 24x7 Same Day Hardware Support. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate the problem and facilitate resolution.

For issues that cannot be resolved remotely, an authorized HP Services representative arrives onsite within 4 hours after the customer's call has been logged. Service is available around-the-clock every day, including all holidays. HP Services returns covered hardware to operational condition, repairing or replacing components or entire units as necessary.

Coverage includes all required parts and materials. Established escalation procedures enlist specialized expertise from HP and selected third-parties.

General
Response Type	Onsite
Service Hours	24x7
Service Plan Type	Enterprise Storage
Response Time	4 Hours
Coverage Period	3 year(s)
Service Included	Phone Support
Service Included	Technical support
Service Included	Remote monitoring
Service Included	Repair
Service Included	Replacement
Service Included	Parts
Compatibility Notes	HP SmartBuy Ult448SAS Ext Tpe HBA Bundle HP SmartBuy Ult920SAS Ext Tpe HBA Bundle HP SmartBuy Ultrium 232 Ext Tape Bundle HP SmartBuy Ultrium 448 Ext Bundle HP SmartBuy Ultrium 920 SCSI External Tape Drive Bundle HP StorageWorks Ultrium 448 External Tape Drive
Contents	Service plan documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	3 Years
Warranty - Parts	3 Years

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