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1-Year ExtremeWorks 4-Hour On-Site Service for Alpine 3808 Chassis

More From: Extreme Networks

Item #: 5740649

Mfr. Part#: 97008-3808

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

Reviews

1-Year ExtremeWorks 4-Hour On-Site Service for Alpine 3808 Chassis - 97008-3808

ExtremeWorks service solutions encompass everything you need to keep your network infrastructure optimized, tuned and protected so you can concentrate on your bottom line - your business goals. Whether you are a service provider, e-business, or an enterprise, you demand 24 x 7 uptime to maximize your productivity, and a knowledgeable and experienced service partner who can tailor service solutions to meet your specific business needs.

The 4-Hour Onsite Advanced Hardware Replacement (AHR) level of service provides 24 x 7 x 365 coverage worldwide (subject to geographic location, customs, and transportation delays). This means if the call is received by 2:00 p.m. in your regional Technical Assistance Center's (TAC's) time zone, parts will be shipped for next day arrival. TAC offices are located in Santa Clara, California; Utrecht, The Netherlands; and Tokyo, Japan. Extreme’s multilingual TAC team provides personalized assistance via phone, web or email to quickly resolve any networking questions or issues. To ensure Extreme’s perception of the problem is in-line with yours and to ensure that the problem resolution meets your expectations, you determine the priority of a reported problem.

End users can instantly obtain troubleshooting assistance and information contained in the TAC database for configuring software, diagnosing hardware, and researching networks issues. Extreme’s knowledge database puts clear, proven solutions at your fingertips, ensuring that they maximize network uptime. Download the latest software release updates anytime and rest assured that you have the most up-to-date information to ensure hardware performance.

General
Service Plan Type	Enterprise Networking
Response Type	Onsite
Service Hours	24x7
Coverage Period	1 year(s)
Service Included	Technical support
Service Included	Replacement
Service Included	Trouble-shooting
Service Included	Parts
Response Time	4 Hours
Service Included	Software Update
Service Included	Knowledge base access
Service Included	Web support
Contents	Service plan documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	N/A
Warranty - Parts	N/A

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