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1-Year HP CarePack 4-Hour 13x5 Onsite Hardware Support Post Warranty Service for HP ProLiant ML370

More From: HP/Compaq

Item #: 5960511

Mfr. Part#: U4535PE

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

Reviews

1-Year HP CarePack 4-Hour 13x5 Onsite Hardware Support Post Warranty Service for HP ProLiant ML370 - U4535PE

This 1-Year HP CarePack post warranty provides Same Business Day onsite service for the HP ProLiant ML370. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

Service is available during HP's extended business hours, standard business days from 8:00 a.m. to 9:00 p.m., Monday through Friday, excluding holidays. Established escalation procedures enlist specialized expertise from HP and selected third-parties.

General
Response Type	Onsite
Coverage Starts	After Base Warranty
Service Plan Type	Servers
Service Hours	13x5
Coverage Period	1 year(s)
Service Included	Technical support
Timeline for Purchase	During Base Warranty
Service Included	E-mail consulting
Service Included	Web support
Service Included	Repair
Service Included	Remote monitoring
Service Included	Replacement
Response Time	4 Hours
Contents	Service plan, documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	1 Year
Warranty - Parts	1 Year

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