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ExtremeWorks 4-Hour On-site Service for Summit 400 48T

More From: Extreme Networks

Item #: 4991702

Mfr. Part#: 97008-400-48T

Availability: On Order

Est. Ship: Call for Availability

Overview

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ExtremeWorks 4-Hour On-site Service for Summit 400 48T - 97008-400-48T

With this ExtremeWorks Support Program, you can confidently achieve your business goals while Extreme Networks ensures your network integrity. Coverage includes 24x7x365 Technical Assistance Center (TAC) support, 24x7x365 eSupport and 4-Hour On-site Service. This plan offers worldwide availability.

Extreme Networks provides global coverage available year-round, 24 hours a day, seven days a week. TAC offices are located in Santa Clara, California U.S.A.; Utrecht, The Netherlands; and Tokyo, Japan. Extreme’s multilingual TAC team provides personalized assistance via phone, web or email to quickly resolve any networking questions or issues. You determine the priority of a reported problem.

With eSupport, the password-protected ExtremeWorks web site provides up-to-date information and technical documentation that enables you to quickly research issues and find answers to your questions. Available year-round 24 hours a day, seven days a week, this service component provides instant access to troubleshooting assistance and information in the TAC knowledge database, online documentation, software release updates, case logging and status updates, network topology and device configuration storage, as well as RMA requests and status updates.

On-site support service is available 24 hours a day, 7 days a week. With access to geographically-dispersed spares depots, a technical engineer will arrive on-site within a 4-Hour response time with parts to ensure timely problem resolution. On-site delivery is only available for situations where a hardware defect is attributable to the product failure, and a replacement part from Extreme Networks is required to solve the customer issue.

General
Service Plan Type	Enterprise Networking
Service Hours	24x7
Coverage Area	International
Service Included	E-mail consulting
Service Included	Technical support
Service Included	Web support
Service Included	Knowledge base access
Coverage Period	1 year(s)
Response Type	Onsite
Response Type	Phone Support
Response Time	4 Hours
Service Included	Parts
Service Included	Phone consulting
Contents	Service plan documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	N/A
Warranty - Parts	N/A

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