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1-Year HP CarePack Support Plus 24 Post Warranty Service for HP Storage Fibre Channel B-Series

More From: HP/Compaq

Item #: 6637424

Mfr. Part#: UA482PE

Availability: On Order

Est. Ship: Call for Availability

Overview

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1-Year HP CarePack Support Plus 24 Post Warranty Service for HP Storage Fibre Channel B-Series - UA482PE

This 1-Year HP CarePack provides Support Plus 24 Post Warranty service for HP Storage Fibre Channel B-Series 218 N PP products.

An HP Response Center engineer provides problem-analysis and problem-resolution support within 2 hours after your call is logged. The Center also offers help with trouble-shooting problems and setting configuration parameters, as well as usage assistance for applications, operating systems and utilities.

For issues that cannot be resolved remotely, HP Services delivers onsite technical support to return your covered hardware products to operational condition, repairing or replacing components or entire units as necessary. An HP authorized representative arrives at your site within 4 hours after your call is logged. Your coverage includes all required parts and materials. Onsite and remote services are available around the clock, including all holidays.

Established escalation procedures enlist specialized expertise from HP and selected third-party hardware and software vendors. Complete HP and selected third-party software product and documentation updates are available to your system manager. You receive a license to use and copy the updates to all systems covered by your original software license. Subscription-based service gives you substantial savings versus the cost of individual updates.

In addition, you can access HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature and more.

General
Coverage Period	1 year(s)
Coverage Starts	After Base Warranty
Response Time	4 Hours
Response Type	Onsite
Service Hours	24x7
Service Included	Technical support
Service Included	Phone consulting
Service Included	Web support
Service Plan Type	Enterprise Storage
Timeline for Purchase	During Base Warranty
Service Included	Repair
Service Included	Software Update
Service Included	Subscription
Service Included	On-site
Service Included	Replacement
Service Included	Remote monitoring
Contents	Service plan documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	1 Year
Warranty - Parts	1 Year

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