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1-Year HP eCarePack 9x5 Pick-Up and Return Post Warranty Service for Tablet TC 1000

More From: HP/Compaq

Item #: 7382321

Mfr. Part#: U4408PE

Availability: On Order

Est. Ship: Call for Availability

Overview

Specs

Reviews

1-Year HP eCarePack 9x5 Pick-Up and Return Post Warranty Service for Tablet TC 1000 - U4408PE

This 1-Year HP CarePack provides Pick-Up and Return coverage. Customers receive high-quality door-to-door hardware service which includes telephone support, pick-up of the failed HP branded hardware unit, repair or replacement at an HP-designated repair center and return of the operational unit to the customer by an HP-authorized courier. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days, but customers may request accelerated delivery for the actual additional cost of the shipment. HP Services professionals work with customers to isolate hardware problems and help with product installation, configuration, setup, and problem resolution. For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Coverage includes all required parts and materials.

The HP Pick-Up and Return Service provides customers with quick access to remote problem diagnosis and technical support, improved uptime and productivity and prompt repair services. Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays. A unit may have to be repaired or replaced at an HP-designated location, as not all replacement parts may be available locally.

General
Response Type	Repair / Replace
Service Hours	9x5 (Excludes Holidays)
Service Plan Type	Tablet PCs
Service Included	Installation / training
Service Included	Configuration
Timeline for Purchase	During Base Warranty
Service Included	Delivery
Service Included	Phone consulting
Service Included	Pick-up
Service Included	Parts
Service Included	Remote monitoring
Service Included	Technical support
Coverage Period	1 year(s)
Coverage Starts	After Base Warranty
Contents	Service Plan, documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	1 Year
Warranty - Parts	1 Year

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