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2-Year IBM ServicePac IOE 24x7x4-Hour Onsite Exchange for TotalStorage SAN Switch

More From: IBM

Item #: 6380833

Mfr. Part#: 41E9146

Availability: On Order

Est. Ship: Call for Availability

Overview

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2-Year IBM ServicePac IOE 24x7x4-Hour Onsite Exchange for TotalStorage SAN Switch - 41E9146

This 2-Year IBM ServicePac offers 24x7x4 Onsite Exchange service. With this service plan, a service technician is scheduled to arrive at the customer's location to perform an equipment exchange within four hours after remote problem determination is completed. IBM provides service around the clock, every day, including IBM holidays. Parts and labor are included.

IBM performs hardware problem determination to the component level. For non-IBM components, the customer must provide the replacement part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and cost of the replacement part may also be included.

The service period begins with the product warranty, and includes the original limited product warranty period. This service must be purchased with the product or at any time during the original product warranty period - the service cannot be prorated, refunded or transferred. This ServicePac must be activated after purchase in order to use the service.

General
Coverage Period	2 year(s)
Coverage Starts	Day One
Response Time	4 Hours
Response Type	Onsite
Service Hours	24x7
Service Included	Equipment exchange
Service Included	Labor
Service Included	On-site
Service Included	Parts
Service Included	Remote monitoring
Service Plan Type	Enterprise Networking
Timeline for Purchase	During Base Warranty
Timeline for Purchase	Time of Hardware Purchase
Contents	Service plan, documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	2 Years
Warranty - Parts	2 Years

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