1-year Access Plus 7x24 Area A - NSP501A350
Nokia Access Service Packages offer complete, comprehensive support provided by Nokia directly to the end customer. For most product solutions, Nokia provides First Call - Final Resolution technical support as part of company's Access Service. This means Nokia offers end-customers a global single point of contact, expert assistance and resolution not only for Nokia IP Security Platforms and operating systems, but also for the supported applications designed to run on them (e.g. Check Point VPN-1/Firewall-1). Worldwide, end customers rely on Nokia and Nokia Access support for a complete product and technical support solution.
Access Plus offers Nokia software subscription service, TAC support (with a 2-hour response target), and access to Nokia Support Web. Instead of Advance Replacement, the "Plus" version offers On-site Hardware Replacement with either 5 x 8 x Next Business Day or 7 x 24 x 4-hour coverage. For a complete end customer service solution, Access Plus end-customer packages can be combined with other services like Training and Installation Services.
1-year Access Plus 7x24 Area A - NSP501A350
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General
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Coverage Period
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1 year(s)
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Response Type
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Replacement
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Service Hours
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24x7
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Service Included
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On-site
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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1-year Access Plus 7x24 Area A - NSP501A350
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