3-Year IBM ServicePac IOR 24x7x4-Hour Onsite Repair for Workgroup 1372 Printer - 96P2358
This 3-Year IBM ServicePac offers 24x7x4 Onsite Repair service. With this service plan, a service technician is scheduled to arrive at the customer's location for equipment repair within four hours after remote problem determination is completed. IBM provides service around the clock, every day, including IBM holidays. Parts and labor are included.
IBM performs hardware problem determination to the component level. For non-IBM components, the customer must provide the replacement part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and cost of the replacement part may also be included.
The service period begins with the product warranty, and includes the original limited product warranty period. This service must be purchased with the product or at any time during the original product warranty period - the service cannot be prorated, refunded or transferred. This ServicePac must be activated after purchase in order to use the service.
3-Year IBM ServicePac IOR 24x7x4-Hour Onsite Repair for Workgroup 1372 Printer - 96P2358
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General
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Service Plan Type
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Printers - Multifunction
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Response Type
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Onsite
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Response Type
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Repair / Replace
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Service Hours
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24x7
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Coverage Starts
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Day One
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Coverage Area
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International
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Coverage Period
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3 year(s)
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Timeline for Purchase
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During Base Warranty
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Service Included
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Parts
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Service Included
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Repair
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Timeline for Purchase
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Time of Hardware Purchase
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Service Included
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Labor
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Service Included
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Remote monitoring
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Response Time
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4 Hours
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Contents
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Service plan, documentation
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Warranty - Labor
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3 Years
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Warranty - Parts
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3 Years
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3-Year IBM ServicePac IOR 24x7x4-Hour Onsite Repair for Workgroup 1372 Printer - 96P2358
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