J-Care Core Support SA-AED 50U (1-99) - SVC-COR-SA-AED-50U
This J-Care Core Support contract provides JTAC Access, Software Releases and Online Tools.
With JTAC support, you have unlimited access to JTAC engineers by phone and online 24 hours a day, year-round. As a single point of contact for all your support needs, Juniper's JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that Juniper responds as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.
Juniper Networks will also provide you with access to all new Software Releases for software that you have licensed when they are made available for general public release. In addition, this Core Support offering provides access to post-sales online services, where you will find sales and marketing tools, competitive information and the Juniper.net Customer Support Center (CSC).
J-Care Core Support SA-AED 50U (1-99) - SVC-COR-SA-AED-50U
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General
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Response Type
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Phone Support
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Service Plan Type
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Enterprise Networking
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Service Hours
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24x7
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Service Included
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Escalation process
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Service Included
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Technical support
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Response Time
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Best Effort
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Service Included
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Web support
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Service Included
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Phone consulting
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Contents
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Service documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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J-Care Core Support SA-AED 50U (1-99) - SVC-COR-SA-AED-50U
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