1-Year Software Application Support - Category 8 - 3CS-SWAPS-08
Software Application Support entitles the Customer to technical support for an unlimited number of incidents and Software Upgrades for those Products and to those sites identified in the Order. Service will be provided seven days a week, 24 hours a day.
Software Upgrades are defined as formal software releases that include new features and functionality, and that are not considered a new product or a chargeable upgrade by 3Com, for which there will be a separate cost. For 3Com voice products, the service includes minor releases that have a separate number but does not include major voice software releases. As an example, a Major Release is a change from 1.0 to 2.0 and a Minor Release is a change from 1.1 to 1.2.
The Customer is entitled to acces Software Upgrades (including related documentation) that are made available for the products during the term of this Agreement; however, 3Com does not guarantee the frequency or quantity of such Software Upgrades. Any software provided hereunder will be governed by the license agreement accompanying the original Product purchased by Customer. Customer has the right to duplicate both the software and documentation for its own internal use, provided that all copyright, trademark, and other proprietary rights notices are also reproduced in the same form and manner as on the original media. 3Com may issue a Software Update that also requires a hardware upgrade in order to utilize new functionality of the software. Any such hardware upgrade is not covered.
Software Upgrades for Network Management applications, Advanced Features and those requiring specific software licenses keys are not included as part of this Service. This Service does not entitle Customer to telephone or email technical support from 3Com.
1-Year Software Application Support - Category 8 - 3CS-SWAPS-08
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General
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Service Plan Type
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Network Software
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Response Type
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Phone Support
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Service Hours
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24x7
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Coverage Period
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1 year(s)
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Service Included
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Software upgrades
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Contents
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Service documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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1-Year Software Application Support - Category 8 - 3CS-SWAPS-08
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