3-year IBM Select ThinkCentre S and M Series and NetVista M and S Series Onsite 24x7x4hr Response - 41L2740
This SKU will be fulfilled Virtually via e-mail.
You must key this Service Plan as an SD doc type.
To process this order you must capture the customer e-mail address in the cmd14 notes.
The customer can expect fulfillment in 5 to 7 business days.
The customer will receive a letter as notification instructing them on how to register the service plan.
Should you have to process a return on this product, notify Process Control and Value Added Services.
This warranty upgrade for select NetVista and PC 300PL desktop computers gives you three years of on-site coverage, 24 hours a day, seven day a week, with a four-hour response time. If the problem can not be solved using the 24-hour phone support, a service technician will be scheduled to arrive at your site within the time specified in your coverage. This ServicePac is only available for business customers.
Service is provided seven days a week, 24 hours a day, the same business day. An IBM service technician will be dispatched within 4 hours, if necessary, following IBM remote technical phone support. For calls dispatched after 1:00 p.m. local time, the technician will arrive by the morning of the following business day. Go to http://www-918.ibm.com/SPL_DT.htm to reference the current list of supported models for this Service Pac.
3-year IBM Select ThinkCentre S and M Series and NetVista M and S Series Onsite 24x7x4hr Response - 41L2740
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General
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Service Plan Type
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Desktops
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Response Type
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Onsite
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Coverage Period
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3 year(s)
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Service Included
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Maintenance
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Response Time
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4 Hours
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Compatibility Notes
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Go to Vendor to reference the current list of supported models for this Service Pac.
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Contents
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Service plan, electronic part number
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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N/A
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Warranty - Parts
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N/A
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3-year IBM Select ThinkCentre S and M Series and NetVista M and S Series Onsite 24x7x4hr Response - 41L2740
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