1-Year HP CarePack 9x5 Software Technical Support for VM Virtual InfNode 2CPU - U9836E
This 1-Year HP CarePack provides software technical support for VM Virtual InfNode 2CPU - it provides comprehensive services and cost-saving updates to help you enhance the performance and availablity of the software. Service is available during standard business hours, standard business days, from 8:00 a.m. to 5:00 p.m. Monday through Friday, excluding holidays.
Coverage includes ready access to technical resources - connect with HP Response Center engineers via telephone, electronic communicaton or FAX for assistance in resolving software implementation or operations problems. HP Services provides corrective support to resolve identifiable and reproducible software product problems and to help you identify problems that are difficult to reproduce. You can also receive assistance in trouble-shooting problems and setting configuration parameters. HP provides information on the latest product features and known problems and solutions, plus operational advice and assistance. Established escalation procedures enlist specialized expertise from HP and selected third-parties. Advisory support is available for help with installation and updating of standalone applications or products installed in a network environment.
Complete HP and selected third-party software product and documentation updates are available to your system manager. You receive a license to use and copy software product updates for all systems covered by the original software license. Plus, you will have access to HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature and more.
1-Year HP CarePack 9x5 Software Technical Support for VM Virtual InfNode 2CPU - U9836E
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General
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Coverage Period
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1 year(s)
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Response Type
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Phone Support
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Service Hours
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9x5 (Excludes Holidays)
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Service Included
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Electronic support
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Service Included
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Installation/Advisory Support
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Service Included
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Technical support
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Service Plan Type
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Network Software
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Service Included
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Fax consulting
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Service Included
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Phone consulting
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Service Included
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Software Update
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Service Included
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Configuration
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Service Included
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Trouble-shooting
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Service Included
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Web support
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Contents
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Service documentation
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Returns Policy
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This product is subject to our return policy. Please see our complete return policy for details.
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Warranty - Labor
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1 Year
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Warranty - Parts
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1 Year
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1-Year HP CarePack 9x5 Software Technical Support for VM Virtual InfNode 2CPU - U9836E
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