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5-Year IBM ServicePac IOR 9x5xNext Business Day Onsite Repair Service for Select Servers

More From: IBM

Item #: 6271274

Mfr. Part#: 69P9222

Availability: On Order

Est. Ship: Call for Availability

Overview

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5-Year IBM ServicePac IOR 9x5xNext Business Day Onsite Repair Service for Select Servers - 69P9222

This 5-Year IBM ServicePac offers 9x5xNext Business Day Onsite Repair service for your covered IBM server. With this service plan, a service technician is scheduled to arrive at the customer's location for equipment repair within the next business day after remote problem determination is completed. IBM provides service from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday through Friday excluding IBM holidays. Parts and labor are included.

IBM performs hardware problem determination to the component level. For non-IBM components, the customer must provide the replacement part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and cost of the replacement part may also be included.

The service period begins with the product warranty, and includes the original limited product warranty period. This service must be purchased with the product or at any time during the original product warranty period - the service cannot be prorated, refunded or transferred. This ServicePac must be activated after purchase in order to use the service.

General
Response Type	Repair / Replace
Response Type	Onsite
Service Plan Type	Servers
Coverage Period	5 year(s)
Service Hours	9x5 (Excludes Holidays)
Service Included	On-site
Service Included	Remote monitoring
Service Included	Parts
Response Time	Next Business Day
Service Included	Repair
Service Included	Labor
Contents	Service plan, documentation
Returns Policy	This product is subject to our return policy. Please see our complete return policy for details.
Warranty - Labor	5 Years
Warranty - Parts	5 Years

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